Refund policy

Mallvee Return & Refund Policy

Last Updated: 15 November 2025

At Mallvee, we are dedicated to your satisfaction and stand behind the quality of our health and wellness products. If you are not entirely happy with your purchase, we are here to help.

 

1. Returns & Exchanges

We accept returns and exchanges for items within 30 days of the delivery date.

To be eligible for a return or exchange, your item must be:

  • Unused and in its original condition: The product must be in the same state you received it, with original seals and packaging intact.

  • Accompanied by proof of purchase: Your order number or receipt is required.

Important Note for Health & Safety: Due to the nature of our products, for health and safety reasons, we cannot accept returns or offer refunds on items that have been opened, used, or whose original seal is broken, unless the product is faulty or damaged upon arrival.

 

2. Refunds

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

You will be responsible for paying the return shipping costs. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

3. Damaged, Defective, or Incorrect Items

We take great care to ensure your order is packed correctly. However, if you receive a:

  • Damaged item

  • Defective item

  • Incorrect item

please contact us immediately at support@mallvee.co within 7 days of delivery. Please include your order number and photos or a video of the issue. We will evaluate the situation and, if applicable, send you a replacement or issue a full refund, including your original shipping costs.

 

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact our Support Team: Email us at support@Mallvee.co with your order number and the reason for your return.

  2. Receive Instructions: We will provide you with the return address and a return authorization number.

  3. Ship the Item: Securely pack the unused, unopened item in its original packaging and mail it to the address we provide. We highly recommend using a trackable shipping service and purchasing shipping insurance, as Mallvee is not responsible for items lost or damaged in return transit.

 

5. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded or exchanged.

 

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an eligible item for the same product, please indicate this when you contact our support team.

 

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

 

8. European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

9. Incorrect Address Input

If you inputted the incorrect address while checking out, we can edit it until the package is shipped out. Once shipped and the address is incorrect due to customer input, we are not responsible for sending another order or refunding the customer.

 

10. Questions & Contact Information

If you have any questions about our Returns & Refunds Policy, please don’t hesitate to contact us: